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Service Call Dispatcher

Cennox has built a name and reputation for excellent service. Cennox sets itself apart by being an end-to-end solution to our clients' ATM and conventional bank equipment needs. Our offerings cover exterior maintenance and cleaning to more advanced service work. 

Cennox is currently seeking two new team members to join our Service Department. The Service Department is an internal unit focused on managing the daily service calls from all of our customers. Service calls are time-sensitive additions to regularly scheduled work that are assigned at the customer’s request throughout the day.

Our new Service Call Dispatchers will possess excellent attention to detail, professional written/verbal communication skills, and problem solving and decision making capabilities. You should be a motivated self-starter with the ability to work independently and efficiently with moderate supervision. It will be crucial to understand the importance of meeting deadlines and, of course, to enjoy being part of a team.

Starting compensation is $10.25 per hour

Duties and Responsibilities:

  • Take service calls and dispatch them nationwide to the appropriate Field Manager/Technician
  • Contact technicians about the work to be completed and act as liaison between the customer and the field staff
  • Prepare monthly reports
  • Assist with technical support over the phone
  • Miscellaneous jobs, such as copying, filing, answering phones, etc., as assigned

Job Requirements:

  • High school diploma or equivalent
  • Knowledge of standard office practices
  • Demonstrate organizational and multi-tasking skills
  • Ability to meet deadlines in a busy environment
  • High level of attention to detail
  • Capability to sit and stay focused for long periods of time
  • Demonstrate skill in operation of computers and keyboarding, including typing 45wpm, knowledge of MS office products, e-mail, and ability to learn specialized software programs. 
  • Proficiency in Excel, PowerPoint, and Outlook
  • Background check must meet customer requirements

Perks:

  • Health, dental, vision, and life insurance after 90 days of employment
  • 401K after one year of employment
  • Eligible for sick and paid vacation after a waiting period

To learn more about us, visit our us at www.cennox.com!

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