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Routing Coordinator

Cennox is a global company that specializes in providing end-to-end service solutions for the banking industry. We specialize in ATM and bank equipment maintenance and alarm and electronic security system inspections, tests, and installations. We strive to provide our customers and our workforce with innovative solutions to help get the job done efficiently and to the highest quality standard. We are currently looking for a new member of our U.S. team at our headquarters in Missoula, MT.

Compensation: $13/hour, negotiable dependent upon experience

Position Summary:

We are seeking a Routing Coordinator who will be based in our Missoula headquarters. In this role, you will be responsible for completing tasks assigned by the Senior Routing Analyst. You will aid in the completion of the scheduling and routing of work order assignments and projects for the Cennox Operations team.  Our ideal candidate will possess excellent data management skills and proficient knowledge of computer applications and logistics that will allow he/she to provide a high level of accuracy in work assignments and routing solutions.  You will work in a fast-paced office environment where a strong sense of teamwork and dedication to providing the best customer support is required to succeed.

Duties & Responsibilities:

  • Routing of work order assignments for Cennox’s field personnel which includes 200+ national technicians
  • Work with minimal oversight, utilizing proprietary data management work order systems
  • Learn the full scope of the Cennox's Routing Department’s responsibilities in order or to support the Cennox Operations team
  • Work in a support/backup position to the Senior Routing Analyst. This will include:
    • Updating Cennox’s customer asset database (in Microsoft Access) with consistent updates provided by Cennox’s customers
    • Answering customer inquiries regarding work order completion and assignment
    • Providing technical support to the Cennox Operations Department about data inquiries and procedural questions regarding routing or assets
    • Problem solving for everything from difficult routing solutions to sometimes complex service issues
  • Utilize Trimble Workmanager to route and assign work orders to technicians
  • Perform other duties as assigned

Required Qualifications:

  • Bachelor’s degree not required, however, you should possess a working understanding of Microsoft Access and various types of database queries (select, update, append, etc.)
  • 2 years of working experience with Microsoft Excel and Access is required, SQL query experience is ideal
  • Proficient data entry and computer skills are required
  • Must enjoy learning various processes, systems, and policies of a service company that operates in a fast-paced service environment and must often adapt to the demands of the industry
  • Exemplary attention to detail and accuracy of work required
  • Must be well-organized with ability to prioritize work with varying deadlines
  • Ability to work independently and utilize problem-solving skills
  • Strong communication skills, both verbal and written
  • Must return a background check that meets customer requirements

Ideal Qualifications:

  • Bachelor’s degree in one of the following disciplines:  GIS, MIS, Computer Science, Mathematics or comparable field
  • Working experience with any routing optimization software

Perks:

  • Eligible to enroll in health, vision, dental, and life insurance after 90 days of employment
  • Eligible to enroll in company 401K after one year of employment
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