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Coin Wrap Maintenance/Field Technician

Cennox is a global company that specializes in providing end-to-end service solutions for the banking industry. We specialize in ATM and bank equipment maintenance and alarm and electronic security system inspections, tests, and installations. We strive to provide our customers and our workforce with innovative solutions to help get the job done efficiently and to the highest quality standard. We are currently looking for a new member of our U.S. Bank Services team in the Colonie area.

Position Summary:
Responsible for performing both preventative maintenance and reactive maintenance on coin wrap machines. This will include cleaning, fixing jams, replacing parts, diagnosing issues, etc. There will be about 18 coin wrap calls per month. This position will also be responsible for performing scheduled cleanings, updating signage, minor refurbishments, and other related work on bank equipment including Automated Teller Machines. Training for specific equipment will be provided, as will all necessary parts and equipment.

Compensation: $20 per hour

Duties and Responsibilities:

  • Perform preventative maintenance on coin wrap machines. This will include cleaning, oiling, and calibrating the machines
  • Replace worn parts and belts
  • Provide preventative maintenance service based on agreed upon schedule
  • Complete service calls, conducting repairs needed to make machine operational
  • Respond to service calls within a 4-hour window
  • Complete service call repair within 6 hours of beginning work on the unit
  • Clean and detail exterior, update signage/decals, inspect electrical, perform minor refurbishments, and change light bulbs of Automated Teller Machines and Kiosks
  • Clean stainless steel surfaces inside bank vaults
  • Perform preventative maintenance on money counting machines
  • Complete project work which may include alarm surveys, ADA compliance inspections, etc.
  • Report defective material or inaccuracies
  • Manage all inventory of tools and parts
  • Complete jobs and paperwork correctly and in the required time frame
  • Performs other duties as assigned


  • Aptitude for mechanical work
  • Electrical knowledge would be a plus
  • Smart-phone familiarity and technologically savvy
  • Must be available M-F, 8:00 AM to 5:00 PM
  • Experience with mapping and routing applications such as MapPoint or Google Maps
  • Good organizational skills
  • Ability to interpret written instructions and documents
  • Ability to learn through telephone training
  • Ability to work independently
  • Must possess troubleshooting skills to handle problems alone with very little outside assistance
  • Ability to communicate and provide excellent customer service
  • Valid driver's license and reliable transportation to work site
  • Appropriate liability insurance to perform work in the area
  • Criminal Record Search must pass our customer’s requirements

Physical Requirements:

  • Ability to lift and move 40 or more pounds
  • Ability to work indoors and outside (including during in-climate weather)
  • Ability to stand for long periods of time
  • Ability to sit and drive vehicle
  • Ability to climb, bend, stoop, and reach freely
  • Vision correctable to 20/20


  • Eligible to enroll in health, vision, dental, and life insurance after 90 days of employment 
  • Eligible to enroll in company 401K after one year of employment
  • All necessary tools, parts, and equipment provided
  • Company provides uniform and smartphone 

For more information about Cennox, visit our website!

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