Retail Service Account Manager

 APPLY HERE AND JOIN THE CENNOX FAMILY!

Cennox is seeking an enthusiastic Retail Service Account Manager to join our expanding Field Support Division. We are looking for passionate, experienced support professionals that are ready to work in an environment that allows you to grow as Cennox grows....AND WE ARE CONSISTENTLY GROWING! Those with exceptional customer service and who can thrive in a dynamic team culture should apply. 

WHY SHOULD YOU JOIN THE CENNOX FAMILY?

• Competitive Salary & Flexible work schedule 
• Total Benefits Package including 401K, Health, Dental, Vision, Life Insurance & much more 
• Company-provided tools & Android Smartphone
• Opportunity to continue to learn new skills, grow and advance your career

WHAT YOU'LL DO:

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact.
• Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel.
• Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations.
• Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner.
• Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference.
• Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. Also reviewing additional Cennox services with customers to provide new business opportunities.
• Daily review of customer billing que.
• All other duties as assigned.

WHAT YOU'LL BRING:

• Ability to learn specialized software programs and navigate company databases.
• Excellent Microsoft Office skills including Excel and PowerPoint.
• Problem Solving - Ability to identify and resolve problems in a timely manner by gathering and analyzing information skillfully, offer alternative solutions, working well with others to implement solutions.
• High-level of attention to detail required.
• Oral Communications - Ability to speak clearly and persuasively in a positive manner even in negative situations as well as listen and ask for clarification when needed.
• Customer Service – occasionally manage difficult or emotional customer situations, responding promptly to customer needs, soliciting feedback from the customer, respond and be able to request assistance when asked or needed, and meeting commitments made to customers.
• Top-notch communication and presentation skills and an ability to articulate competitive differentiation.
• Ability to adapt to changes and work quickly within short deadlines as the company continually grows and changes.
• Microsoft Office Suite proficiency to include Microsoft Office and other relevant applications.
• Customer relationship building skills.
• Organizational abilities to include time and task management and multitasking.
• Industry knowledge and experience.

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.