Cennox

Banking Service Program Manager

Remote - Full Time

Key Responsibilities
•  Program Leadership – Lead a team of project managers/project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time/within budget, customer satisfaction, scheduling compliance, and P&L expectations.
•  Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy.
•  Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments.
•  Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution.
•  Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs.
•  Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI.
•  Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms.
•  Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers.
•  All other duties as assigned.


Qualifications
•  Bachelor’s degree in business, Operations Management, Project Management, or related field (MBA preferred).
•  PMP certification
•  7+ years of experience with program/project management.
•  Strong P&L management
•  Proven success leading large-scale customer programs with multiple Project Managers and /or Project Coordinators   
•  Strong understanding of installation, deinstalls, rigging, subcontract management, process standards customer service standards, and workforce management.
•  Excellent leadership, communication, and stakeholder management skills.
•  Analytical mindset with ability to interpret data and make informed decisions.
•  Proficiency in project/program management tools (Asana, Smartsheet, MS Project, or similar).
•  Lean Six Sigma, or related certification a plus.

Key Competencies
•  Customer-centric mindset
•  Strong problem-solving and process improvement skills
•  Ability to influence and collaborate at all levels
•  Strategic thinker with hands-on execution capability
•  Data-driven decision-making
•  P&L understanding and implementation
 
Apply: Banking Service Program Manager
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